“As an insurance company, we want to offer the best services possible to our customers: tooyoo is a unique platform that organises key information in the event of an emergency or death in the simplest and most comprehensive way. We’re delighted to offer this solution to our customers and remain confident that it will bring huge benefits for both the person recording their details and their loved ones as well.”
Maurizio Della Mura, Head of Marketing and Communications, Visana Services AG
What is tooyoo?
At tooyoo, we offer you a comprehensive solution for your end-of-life planning so that your wishes can be respected in the event of an emergency or death and your loved ones can be supported and find relief:
- Draft legal paperwork and ask any questions you may have directly to legal experts.
- Answer the questions in your personal planning file, which will give you the assurance that you’ve thought of everything that’s important.
- Choose the people you trust to access your information at the right time and let them take advantage of our interactive checklist, which includes a letter generator for notifying of the death and cancelling all types of contract.
The values and features offered by tooyoo
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Online wizards
The online wizards help you to draft your legal documents for forward planning, whether this concerns your patient decrees, your lasting power of attorney or your last will and testament. Your data is recorded so that you can quickly and easily adapt your documents to new regulations and life situations. This ensures that your decisions are respected in the event of an emergency or if you pass away. -
Personal planning file
The personal planning file guides you through all the topics surrounding end-of-life planning in five sections: medical provision, funeral-related wishes, online accounts, paperwork and inheritance. You can change your data at any time, from any platform. This way you can be sure that you have thought of everything that will be important to your loved ones. -
Appointing trusted parties
Manage access to your information by designating trusted parties and make changes as necessary. Your emergency medical information is accessible at all times in the form of an emergency file, available only to your trusted parties. All other information will only be accessible when a validated death certificate is uploaded to tooyoo. -
Checklist for your loved ones
In the event of death, all the information you have filed with tooyoo is structured as a checklist that will guide your trusted parties step by step. As such, your loved ones will know exactly what to do, and in what order, while also having direct access to the necessary information you have stored. The automatic cancellation-letter generator is extremely useful for terminating all contracts. This service makes life easier for your loved ones by simplifying administrative tasks at a harrowing time.
Frequently asked questions
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I’ve already an account on the tooyoo platform. How do I activate the Visana offer?
Click on Activate my offer, then log in to your account. Then enter your policy number to benefit from the offer. NB: Any benefits from other offers will be forfeited in the process. -
I’m already a Premium customer for life. How can I take advantage of the Visana offer?
Unfortunately, you cannot take advantage of the offer. However, you can allow other members of your family to benefit from the offer, for example. -
I’m already a Starter customer (access to medical data only). What does the Visana offer entitle me to?
By using the Visana offer, you can take out a Premium subscription at a special price, meaning that you’ll have access to the full range of features. -
I’ve already a legacy-contact account (i.e. a trusted party). Can I benefit from the Visana offer?
Yes, you can upgrade your legacy-contact account to a Premium customer account also by using the Visana offer. To do so, click on Activate my offer, then log in using your email address and password. Then simply follow the process. -
I’ve already bought a subscription. Can I get my money back and benefit from the Visana offer?
We unfortunately cannot provide refunds in this case. However, you can activate the Visana offer, which will lower the cost of future payments.