Frequently asked questions

  • Security

    How does tooyoo ensure that my data is safe?

    Your information is stored in a secure digital safe based exclusively in Switzerland. Your data is therefore subject to strict Swiss privacy and data protection laws.

    The tooyoo platform is based on a complex encryption system with several encryption levels. A first level guarantees the end-to-end security of data transmitted on tooyoo. A second level of encryption is performed directly on the servers in Switzerland. That is, your data is encrypted a second time on the server side. Thus, even in the unlikely event of an attack on these servers, your data remains unusable.

    >In addition, you have the possibility to add double authentication.

    Does tooyoo have access to my encrypted data?

    For your security and ours, we have the right to access your encrypted data only in the event that a judicial authority requires it to be produced.

    This secure key is filed with a notary and can only be activated in this specific case.

    What should I do if I forget my password?

    Simply request a password reset on the tooyoo website. We will email you a new one within 24 hours.

    Why do I have to wait 24 hours for my new password?

    To ensure maximum security, your password is not stored in the tooyoo system. Moreover, your password serves to encrypt the key providing access to your data. When resetting a password, we must first generate the new password, then use it to encrypt your key before emailing your new login details. This procedure requires time and utmost care. It is performed by a tooyoo employee to guarantee that your data remain confidential and safe at all times. In other words, no third party can access your data without your consent.

    Why do I have to upload an official death certificate to access data regarding my loved one? (Premium account)

    To ensure data confidentiality and security, tooyoo staff verify the validity of all death certificates submitted. Only once the certificate has been validated will you, as the legacy contact, be able to access sensitive data.

  • Legal

  • Price

    How much does a tooyoo subscription cost?

    The tooyoo platform gives you free access to a starter account, which allows you to share your vital medical information with your loved ones.

    The Premium account costs CHF 39.- per year or CHF 599.- for a lifetime subscription, and allows access to all the other services provided by tooyoo such as: funeral arrangements, deletion of online presence from subscriptions or social media accounts as well as offering administrative aid by generating automatic responses to service providers and help concerning inheritance.

    What do I have access to with a free starter account?

    You have access to the entire medical wishes section. This section contains information on organ donation preferences, advance directives, information regarding medical emergencies as well as emergency contacts and surrogates in the event of incapacitation. All this information can be shared with your legacy contacts via the platform. You can thus insure that your loved ones can always access your information in times of need.

    What do I have access to with a premium account for CHF 39.- /year or CHF599 .-/lifetime ?

    You will receive the following:

    • Generation of the end-of-life document at any time
    • Digital storage of emergency information, final wishes, texts, legal documents, administrative documents, other important details as well as photos
    • Assistance when entering information
    • Strong data security, including data encryption
    • Choice of legacy contacts who will receive structured information as needed
    • Interactive automatic checklist that guides your actions post-mortem, including generation of subscription cancellation letters and other letters.
    • Disclosure of confidential data only once death certificate validity has been properly verified
    • Unlimited changes can be made free of charge
    • Round-the-clock availability on any device
    • A service providing automatic deletion of social media accounts is offered by tooyoo if desired

    What payment methods are accepted by tooyoo?

    tooyoo services can be paid by credit card (Mastercard or Visa), Paypal, Postfinance card, Twint or invoice.

  • Legacy contacts

    What is a legacy contact?

    A legacy contact is a person whom you trust, such as your partner or spouse, one of your children, a close friend or even a trusted organisation.

    By inviting them to the platform, they will create their account. This account is completely free and allows your legacy contacts to access your information. They will be responsible for carrying out your last wishes. Be careful, a legacy contact is not an executor.

    What can my legacy contact see and when ?

    We have a system that gives access to data based on 3 levels:

    • 1st level: medical information is always accessible to your trusted persons, so that they can quickly and without constraint access emergency information.
    • 2nd level: following the death, the data on funeral wishes are released. This allows the family to organize the funeral.
    • 3rd level: as soon as the death certificate is received and validated by tooyoo, confidential data on online accounts, administration and succession are made available.

    How do I notify tooyoo that a loved one has passed away? (Premium account)

    tooyoo will only act on notifications submitted by a legacy contact of the deceased person. On the legacy contact home page, select your loved one by clicking on the ‘Timeline’ button. Then click on ‘Submit notification of death’ in the top right-hand corner and fill in the notification form.

    Can I designate multiple legacy contacts?

    Yes. We even encourage you to have multiple legacy contacts. However, please select them carefully, as they will be responsible for carrying out your final wishes and should be willing and able to do so.

    Can I be my own legacy contact?

    No. This would be incompatible with how the platform functions.

    What should I consider when choosing my legacy contacts?

    We recommend designating a variety of legacy contacts, for example your partner or spouse, parents, one of your children, a close friend or other person whom you trust. If you have only one legacy contact who tragically happens to pass away at the same time as you (in an accident, for example), no one else will be able to access your final wishes on tooyoo. We advise you to discuss this with him before inviting him via the tooyoo platform.

    What should I do if I no longer wish to be a legacy contact?

    Simply click ‘I no longer wish to be a legacy contact’ in your legacy contact dashboard and confirm. Your loved one will then be notified by email. However, we strongly recommend discussing this decision with your loved one before submitting such a request.

    Can I remove a legacy contact from my account?

    Yes. Simply click on ‘Remove this legacy contact’ and confirm. Your legacy contact will then be notified by email. However, we strongly recommend discussing this decision with your legacy contact before removing them from your account.

    Will the other legacy contacts automatically be informed if I notify tooyoo of my loved one’s death? (Premium account)

    No. When you notify tooyoo of your loved one’s death, your dashboard will list the names, email addresses and phone numbers (if available) of all the other legacy contacts. We recommend that you get in touch with each one of them individually. In addition, an email will be sent to your loved one’s email address as a security precaution, informing them that one of their legacy contacts has submitted notification of their death. They can then cancel this notification at any time in the event of an error. Your loved one will also know who submitted the notification.

  • General

    Can I export the data I have provided?

    Yes, you can export the data at any time in the form of the end-of-life document. You can access it directly on the main screen after you have registered.

    Is that an app?

    It is a web-app. It means that you can access the tooyoo site from any medium with the internet link. You do not need to download an application.

    Why are there so many questions to fill in?

    You are not required to answer all of these questions. To ensure tooyoo’s usefulness to legacy contacts, we recommend that you answer the key questions at the very least. Ideally, we would prefer you to answer all questions so that your legacy contacts will know exactly what all of your final wishes are.

    Why is it important to provide as much information as possible?

    The more personal details you provide, the more information your legacy contacts will have, making it easier for them to carry out the tasks in their timeline. You should therefore fill in your profile and answer as many questions as possible.

    Can I leave certain decisions to my loved ones?

    Yes. We even recommend letting legacy contacts make certain funeral decisions so they can say their final good-byes in a manner meaningful to them. Simply answer these questions with ‘No response’.

    My mother is too old and has no access to the Internet, what solution do you propose?

    We offer support services for people who do not wish to do so individually or who do not have the tools or computer knowledge to do so. Discover all our services and the advantages of making your tooyoo file.

    Does tooyoo take advantage of the deceased's money?

    Our solution has no intention of taking money from the deceased, because it is for the living. You prepare your end-of-life document in all conscience, whether it is at 20, 30, 60 or even 90 years of age. Our objective is to relieve families, by helping them in the process and saving them time and money. Once the death of a tooyoo customer has been confirmed, all the information transmitted is free of charge for the legacy contacts.

    How will you concretely help me to deal with my grandmother's death?

    If your grandmother had an account on tooyoo and entered all her information there, you will benefit from an interactive and personalized checklist. You will be guided through all the steps and procedures following the death based on all of your grandmother's information. You will also be able to access the automatic termination letter generator and all this free of charge.

    I already have a testament/ funeral planning/a file at home/patient decrees, isn't that a duplication of your solution?

    No. Our platform will also contain information in digital form about your will, funeral plan, files and patient decrees. But it goes much further, because our system will generate an interactive and personalized checklist for your legacy contacts. They will be guided through all the steps and procedures following the death based on all your information. They will also benefit from the automatic termination letter generator, which will make their lives much easier. In addition, it will not be necessary for your legacy contacts to pick up all the documents from your home because everything is accessible from any connected media.

    What is your relationship with Mobilière Assurances?

    Tooyoo is a project that was initiated by Mobilière, but is managed independently.

    Will Mobilière have access to my data and profile?

    Tooyoo is a project that was initiated by Mobilière, but is managed independently.

    Will Mobiliar send an insurance advisor to my home?

    No. Mobilière Assurances has no access to your data or knowledge of your name.

  • Referral Program

    How does the referral program work?

    The referral program is reserved for tooyoo Premium customers only. Thanks to the program, you can give your family and friends a subscription to tooyoo at a preferential rate, i.e. CHF 9 instead of CHF 39.

    To do this, go to your account. In the menu you will find the /en/referral/ referral program. Then, you can invite people by sharing the referral link. As soon as one of your contacts becomes a Premium customer thanks to you and your individual link (successful referral), you get an additional year of free Premium membership. As soon as 10 successful referrals are completed, we offer you a lifetime subscription (CHF 599.-).

    As soon as the authenticity of the 10 accounts is verified, we send you the voucher to validate your lifetime subscription. Your referral code is unique and has no time limit. However, if the referral program stops, the code can no longer be used.

    I am referring a friend, what information is shared?

    By referencing a person, you send your referral code, as well as your first and last name. No other information about you is provided.

    I would like to benefit from a referral code, what information will be sent to my referrer?

    Your referrer knows the people who used his or her referral code, but only the first and last name.

    What are the benefits?

    The referrer receives one year of free additional subscription (value: CHF 39.-) for each new Premium customer (referee). For the referrer who already has a Premium lifetime account, the benefit after 10 referrals is similar and will be provided in form of a discount code that can be offered to the person of his choice.

    The referee will benefit from a CHF 30 discount that can be used on an annual or lifetime Premium subscription fee. None of these advantages can be claimed in cash.

    Can I be referred if I already have a tooyoo account?

    You can only benefit from the referral code if you are not a Premium customer yet.

    What is the difference between a referee and a legacy contact?

    The referee does not have access to your data, unlike your legacy contact. The referral program simply allows you and your family and friends to benefit from financial advantages. Your referee can become your legacy contact, but you must invite him/her.

    A legacy contact can also be referred by his or her loved one if he or she wishes so.