Frequently asked questions

Frequently asked questions
  • Security

    How does tooyoo ensure that my data is safe?

    Note that tooyoo uses multi-level encryption. The first level provides end-to-end encryption for data submitted to the tooyoo website. The second level guarantees data security during storage. All data is stored on servers located exclusively in Switzerland. tooyoo is therefore subject to Swiss legislation on confidentiality and data protection.

    Does tooyoo have access to my encrypted data?

    Yes. For your safety and ours, we are able to access your encrypted data in case we are required to produce them by court order.

    What should I do if I forget my password?

    Simply request a password reset on the tooyoo website. We will email you a new one within 24 hours.

    Why do I have to wait 24 hours for my new password?

    To ensure maximum security, your password is not stored in the tooyoo system. Moreover, your password serves to encrypt the key providing access to your data. When resetting a password, we must first generate the new password, then use it to encrypt your key before emailing your new login details. This procedure requires time and utmost care. It is performed by a tooyoo employee to guarantee that your data remain confidential and safe at all times. In other words, no third party can access your data without your consent.

    Why do I have to upload an official death certificate to access data regarding my loved one? (Premium account)

    To ensure data confidentiality and security, tooyoo staff verify the validity of all death certificates submitted. Only once the certificate has been validated will you, as the legacy contact, be able to access sensitive data.

  • Legal

  • Price

    How much does a tooyoo subscription cost?

    The tooyoo platform gives you free access to a starter account, which allows you to share your vital medical information with your loved ones.

    The Premium account costs CHF 39.- per year or CHF 599.- for a lifetime subscription, and allows access to all the other services provided by tooyoo such as: funeral arrangements, deletion of online presence from subscriptions or social media accounts as well as offering administrative aid by generating automatic responses to service providers and help concerning inheritance.

    What do I have access to with a free starter account?

    You have access to the entire medical wishes section. This section contains information on organ donation preferences, advance directives, information regarding medical emergencies as well as emergency contacts and surrogates in the event of incapacitation. All this information can be shared with your legacy contacts via the platform. You can thus insure that your loved ones can always access your information in times of need.

    What do I have access to with a premium account for CHF 39.- /year or CHF599 .-/lifetime ?

    You will receive the following:

    • Digital storage of emergency information, final wishes, texts, legal documents, administrative documents, other important details as well as photos
    • Assistance when entering information
    • Strong data security, including data encryption
    • Choice of legacy contacts who will receive structured information as needed
    • Interactive automatic checklist that guides your actions post-mortem, including generation of subscription cancellation letters and other letters.
    • Disclosure of confidential data only once death certificate validity has been properly verified
    • Unlimited changes can be made free of charge
    • Round-the-clock availability on any device
    • A service providing automatic deletion of social media accounts is offered by tooyoo if desired

    What payment methods are accepted by tooyoo?

    tooyoo services must be paid by credit card (Mastercard or Visa).

  • Legacy contacts

    What is a legacy contact?

    A legacy contact is a person whom you trust, such as your partner or spouse, one of your children or even a close friend. They will have access to part of your information and will be responsible for carrying out your final wishes.

    How do I notify tooyoo that a loved one has passed away? (Premium account)

    tooyoo will only act on notifications submitted by a legacy contact of the deceased person. On the legacy contact home page, select your loved one by clicking on the ‘Timeline’ button. Then click on ‘Submit notification of death’ in the top right-hand corner and fill in the notification form.

    Can I designate multiple legacy contacts?

    Yes. We even encourage you to have multiple legacy contacts. However, please select them carefully, as they will be responsible for carrying out your final wishes and should be willing and able to do so.

    Can I be my own legacy contact?

    No. This would be incompatible with how the platform functions.

    What should I consider when choosing my legacy contacts?

    We recommend designating a variety of legacy contacts, for example your partner or spouse, parents, one of your children, a close friend or other person whom you trust. If you have only one legacy contact who tragically happens to pass away at the same time as you (in an accident, for example), no one else will be able to access your final wishes on tooyoo.

  • General

    Why are there so many questions to fill in?

    You are not required to answer all of these questions. To ensure tooyoo’s usefulness to legacy contacts, we recommend that you answer the key questions at the very least. Ideally, we would prefer you to answer all questions so that your legacy contacts will know exactly what all of your final wishes are.

    Why is it important to provide as much information as possible?

    The more personal details you provide, the more information your legacy contacts will have, making it easier for them to carry out the tasks in their timeline. You should therefore fill in your profile and answer as many questions as possible.

    Can I export the data I have provided?

    Yes. You can export your data in raw format at any time. However, you may also request a complete, structured document for 99 Swiss francs.

    Can I leave certain decisions to my loved ones?

    Yes. We even recommend letting legacy contacts make certain funeral decisions so they can say their final good-byes in a manner meaningful to them. Simply answer these questions with ‘No response’.

    What should I do if I no longer wish to be a legacy contact?

    Simply click ‘I no longer wish to be a legacy contact’ in your legacy contact dashboard and confirm. Your loved one will then be notified by email. However, we strongly recommend discussing this decision with your loved one before submitting such a request.

    Can I remove a legacy contact from my account?

    Yes. Simply click on ‘Remove this legacy contact’ and confirm. Your legacy contact will then be notified by email. However, we strongly recommend discussing this decision with your legacy contact before removing them from your account.

    Will the other legacy contacts automatically be informed if I notify tooyoo of my loved one’s death? (Premium account)

    No. When you notify tooyoo of your loved one’s death, your dashboard will list the names, email addresses and phone numbers (if available) of all the other legacy contacts. We recommend that you get in touch with each one of them individually. In addition, an email will be sent to your loved one’s email address as a security precaution, informing them that one of their legacy contacts has submitted notification of their death. They can then cancel this notification at any time in the event of an error. Your loved one will also know who submitted the notification.